Support

Stuck, found a bug, or lost your progress? Email support@dubailife.app and we'll get back to you within a couple of days.

What to include

• What you were doing when it went wrong.
• Your display name or referral code — never your password.
• Your device, and whether you were on the website or the app.
• A screenshot, if you have one.

Quick answers

I lost my progress, or want to play on another device

Sign in with the same email or Google account on every device and your progress follows you, including on the iPhone and iPad app. Progress made as a guest stays on the device it was made on until you sign up from that device — then it moves across with you.

Your save could not sync

That message means the connection to the server dropped for a moment. Your money and progress are kept on the server, so nothing is lost. Check your connection and try again before you spend anything.

Someone in chat is being abusive

Tap the ⋯ next to their message to report it or block them — that reaches us straight away. If you'd rather write to us, email the display name and the time to support@dubailife.app and we'll act on it.

How do I delete my account?

The delete account page explains how. Deletion removes your profile, your progress and your chat messages, and it cannot be undone.

Is there real money involved?

No. The game's AED has no real-world value, cannot be bought or cashed out, and nothing in the game is a wager.

Are the places real?

The streets and landmarks are real, taken from OpenStreetMap and Overture Maps data and credited on the About page. Every business, brand and car in the game is invented.

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Map data © OpenStreetMap contributors · Overture Maps Foundation.